Online Water, Sewer Billing Coming to the Friendly City

No one looks forward to paying the water bill, but Wheeling soon hopes to ease some the pain for customers by offering them the option of paying their utility bills online.

City Council is set to approve an agreement with Tyler Technologies of Lubbock, Texas, to provide the service – the same firm that helped Wheeling launch its computerized system for issuing parking citations in 2011. Finance Director Michael Klug hopes the online water and sewer billing system will be up and running by mid-October.

Klug said customers will be able to log onto a secure server through a link on the city’s website,, to access their accounts and make payments. He believes the new system is something people have been waiting for for some time now, and should provide an added convenience for residents and businesses.

“I think in this day and age, this is what people want,” Klug said.

According to the agreement, the city would pay Tyler Technologies a flat fee of $125 per month as well as a charge for each credit card transaction. This will be passed on to customers who use the online service in the form of a small surcharge on each transaction – an estimated 3 cents per transaction, according to the ordinance, though the actual amount won’t be known until the city can get an idea of how many people are using it.

Klug said customers will have a variety of information at their fingertips when they go to pay their bills, including history of payments as well as a summary of past usage. He wasn’t sure if customers would be able to opt to “go paperless” by receiving their bills by email rather than through the regular mail.