Online Bill Paying Now Live in City

Wheeling residents are now able to pay water and sewer bills and some parking citations online, several months after City Council voted to begin providing the service.

Residents can access the secure server at, according to Public Works Director Russell Jebbia, although they soon will be able to visit the site by clicking a link on the city’s website,

“It’s active, and it is working,” Jebbia said. “I just registered myself.”

Customers will be charged a $1.25-per-transaction fee to pay online, offsetting the monthly amount charged by Tyler Technologies of Plano, Texas, to operate the site. That fee could decrease if enough people begin using the service, Jebbia said.

In addition to water and sewer bills, citations for overtime meter parking can be paid through the site. Users can enter the citation number or see whether they have any unpaid tickets by entering heir license plate information.

Initially, the site will only accept payment by credit or debit card, although by May or June the city expects to add the ability to pay directly through one’s checking account. On their first attempt to pay online, users will be asked to register by providing their utility account number and the amount of their last bill to confirm their identities.

For those who pay online or at their bank, Jebbia stresses it is important to allow a week to 10 days for the payment to be processed.

He said the city has experienced issues recently with customer accounts being listed as delinquent even though they paid at the bank prior to the due date because the city didn’t receive their payments in time.

Online bill paying has been a long time in coming for Wheeling, as council approved the contract to set up the service in September. At that time, Finance Director Michael Klug said he expected residents would be able to use it by mid-October.

That estimate clearly proved optimistic, however.

Klug said a discovery that the city didn’t have all the needed software played a role in the delay, adding they only received it about a month ago.

The city has not been paying for the service in the interim, he said.

“We didn’t want to go public with it and then find out there are bugs in it,” Klug said.