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Bravo to Macy's
December 9, 2009 - Heather Ziegler
It's not often we hear about the good stuff when shopping this time of year, but let me assure you there are some really good people out there. I was shopping on Monday evening at Macy's at the Ohio Valley Mall in St. Clairsville with my mother who is, well, a senior citizen. She had a pretty long list of things to buy but we went from department to department with ease. In the housewares department, the clerk was good enough to let us know about the next day's sale where certain items we wanted would be discounted even more. We thanked her as she tallied up the other purchases my mother had completed. Loaded down with our bulging bags, we headed for the women's wear department where again we were met by very friendly and helpful clerks. As our packages began to laden us down, one clerk offered to help my mother carry her packages to a bench just outside the store near the foodcourt to wait for me to return from another area of the mall. How nice is that? We are an aging society and it is comforting to know there are younger, most helpful and friendly people willing to lend a hand. It was refreshing compared to having to put up with a clerk at another large discount store complaining about her working hours to a cohort. She never even acknowledged me when she took my money or when I asked if her register was open. She just walked behind the cash register and waited for me to place my items on the counter. If you aren't happy at what you are doing, GET OUT. It's hard enough to be happy about the economy when a miserable face greets you at the cash register. I've worked in retail and you have to have the right attitude to make it work for you. The clerks I saw at Macy's have it right. Some of the others could take a lesson from them.
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