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‘Navigators’ Have Obligation to Clients

September 17, 2013
The Intelligencer / Wheeling News-Register

Some companies and organizations that initially accepted federal money to act as "navigators" for the new federal health care law, "Obamacare," are returning the funds, claiming they have been pressured unfairly over their programs.

A Florida company made national news by returning $800,000 in "navigator" funding because there was "too much scrutiny" of the program. It "requires us to allocate resources which we cannot spare and will distract us from fulfilling our obligations to our clients," a company official said.

Since the company and many liberals upset at scrutiny of the navigator program bring it up, let's talk about obligations.

A major concern about the navigator program is that the hundreds of thousands of people providing such services will have access to personal information about clients trying to find out how Obamacare affects them. Some of that information could be used in identity theft schemes to steal clients' money.

Some companies and organizations planning to provide navigator services do not even require criminal background checks for their employees. It is that lack of concern about security that has some critics of the program concerned - and demanding firms like the one in Florida do a better job of truly fulfilling their obligations.

Americans ought to applaud those who insist organizations and companies providing navigator services be concerned about clients' security. Those who consider that a distraction have no business being involved in the program.

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