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McDonald’s at The Highlands Seeks To Modernize Customer Experience

Photo by Scott McCloskey Bob Stoltz, owner of the McDonald’s restaurant at The Highlands, stands in front the store that will undergo renovations that will provide customers the option of ordering from digital self-order kiosks in the front lobby of the restaurant.

The McDonald’s restaurant at the The Highlands will undergo renovations that will modernize the fast-food ordering experience.

Bob Stoltz, owner of the restaurant at 210 Cabela Drive, said the technology — the first of its kind in Ohio County — is expected to improve the customer experience by changing how customers order, how they pay and how they’re served. The McDonald’s at The Highlands was one of the first restaurants to be built at the Ohio County development about 10 years ago, and it was just time for some updates to that location, he said.

“We’re making long-term investments so McDonald’s will be even more convenient and of course, delicious,” said Stoltz. “We’re building a better McDonald’s for our customers.”

The new technology will include digital self-order kiosks in the dining room, digital menu boards and the McDonald’s Mobile Order & Pay app for Apple and Android devices with curbside service option. The new restaurant model already has been rolled out in other McDonald’s restaurants around the world, the company said in a statement it released about the upgrades here.

Stoltz said once the self-order kiosks are in place, the restaurant will provide staff in the front lobby to offer assistance if needed. He said they will continue to take orders at the front counter for those who prefer to place their order the traditional way. Stoltz said the updates are a way to provide customers with more choices.

Although the dining room will be closed for about two weeks beginning this week as the renovation updates are put in place, the restaurant will continue to serve customers throughout the renovations at the drive-thru or with the use of the app that provides curbside service.

“We’re grateful for the strong support that McDonald’s has always received from this community,” Stoltz said.

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