File Photo Frontier Communications’ headquarters building is shown in Charleston.

Frontier Communications said Monday there was no disruption to the Ohio County 911 Center’s service, disputing the claims of the center’s director that service was down for around 90 minutes between Thursday and Friday.

Ohio County 911 Director Theresa Russell said Friday she asked Frontier to delay its plan to disrupt service for fiber work in the southern part of the state because of the impending ice storm.

That storm dumped nearly a half-inch of ice on the region, downing trees, causing power outages and making driving treacherous for motorists. Russell learned of the outage Wednesday. Frontier, she said, tried to switch over the 911 service to Marshall County’s 911 Center, but it did not get done before Frontier was done with its work. Ohio County’s 911 service was out for about 90 minutes, she said.

Brigid Smith, spokeswoman for Frontier Communications, said Monday that 911 service was never disrupted for Ohio County, and that the rerouting to another county’s 911 center did occur.

“There was no disruption in service for the 911 service in Wheeling,” Smith said. “We were in contact with the 911 center. Ms. Russell asked us to delay, but we felt it was necessary to get it done because it was only a temporary repair. It had to be solidified due to the terrible weather we’ve been having down there.”

Smith said the Frontier workers had the opportunity to get the work done and were confident they could complete it in 90 minutes.

“The director requested a reroute to Marshall County at 12:55 a.m. (Feb. 4). The (work) ticket indicates the reroute was successful at 12:56 a.m.,” she said, adding “calls were routed back to Ohio County with good test calls.”

Smith added she was confused as to why Russell would object to the repair as it would result in better service.

Russell said previously that there is no good time for an outage to service, but during an ice storm is an even worse time.

Smith said the repair needed to get done because the weather in West Virginia was only going to get worse as the winter season continued.

“They did a repair in challenging circumstances that will guarantee better results for the center,” Smith said. “All the calls were rerouted and no harm came to anyone.”

Russell said the 911 Center asked people to use two of its non-emergency numbers to call in with emergencies during the anticipated outage. She said Friday that she planned to file a complaint against Frontier with the FCC and the state Public Service Commission.